Salon Policies

COVID-19 Policy

  • All clients will be required to wash their hands or use salon provided hand sanitizer upon entering the salon.
  • We are limiting one client per stylist in the salon at a single point of time. All waiting chairs have been removed including additional seating from blow dryers and shampoo bowls.
  • All clients will be required to wear a mask during their appointment. If you do not have a mask you will be able to purchase one for a nominal fee at checkout.
  • All appointments will receive a 15-20 minute buffer between clients to ensure surfaces are wiped down and continual sanitation of equipment used.
  • Studio 500 Salon will continue with scheduled appointments only.
  • Clients will be required to wait in their vehicle until their appointment and call the salon when they arrive.
  • Family members and friends will need to wait in their vehicles as they will not be able to wait in the salon.
  • All doors will remain locked during appointments and a stylist will let you in for your scheduled appointment.

Cancellation Policy

At Studio 500 Salon we value both our clients and stylist time. If a cancellation is received less than 24 hour notice, it will result in a charge equal to 50% of the reserved service amount. “NO SHOWS” will be charged 100% of the reserved service amount and will be noted in your account history. The client will have 7 days to schedule and perform the previous scheduled service, otherwise the client will forfeit reserved service amount.

Service Redo Policy

Our guest’s satisfaction is our top priority here at Studio 500 Salon. In the case of any dissatisfaction with a service you have received, Studio 500 Salon has a ten (10) day redo policy from the date of original service. The redo will be scheduled with the same stylist who provided the original service. In the case where the original stylist does not have time available an exception may be made, and the redo may be scheduled with another member of our team.

If a guest receives a color treatment and is not comfortable with the shade of color chosen by you and your stylist, we will gladly make any changes necessary to satisfy our guests. If a guest receives a requested color treatment and then decides to change the color requested, there will be a charge for that service.

Product Return Policy

If for any reason you are not satisfied with a product purchased at Studio 500 Salon, please return the unused portion (not less than half full) within 30 days of the original purchase for an in-store credit to be used towards a service or product. Studio 500 Salon does not, under any circumstances, give cash refunds.